AJAO IFEOLUWA VICTORIA

Managed inbound and outbound communications across diverse channels, including calls, emails, and social media platforms.

• Delivered exceptional customer service, consistently achieving first-contact resolution by accurately understanding customer needs.
• Cultivated and nurtured strong customer relationships, significantly enhancing satisfaction and fostering customer loyalty.
• Effectively resolved complex customer complaints and inquiries with empathy, leveraging deep product expertise to ensure efficient and satisfactory outcomes.

Addressed customer inquiries, provided solutions, and resolved issues promptly.

• Addressed a high volume of customer inquiries, providing prompt and effective solutions to resolve diverse issues.
• Managed extensive outbound call campaigns, adhering to call center scripts to ensure consistent service delivery.
• Successfully promoted product upgrades and new services to existing customers, directly contributing to business growth and revenue generation.

Provided comprehensive customer support, focusing on service excellence and process improvement.

• Delivered outstanding customer support, consistently maintaining professionalism and a positive attitude to enhance customer experience.
• Contributed valuable feedback to leadership, leading to enhancements in customer service processes and improvements in operational efficiency.
• Demonstrated leadership by mentoring and guiding a team of junior customer service representatives, fostering their professional growth and promoting collaborative teamwork.
• Consistently ensured high levels of customer satisfaction through prompt, professional, and effective support delivery.